Ninja Tako Privacy Policy

This Privacy Policy describes the policies of NinjaTako Ltd ("NinjaTako", "We", "Us"), Unit 11 Lyndon Business Park, Farrier Road, Lincoln, England, LN6 3RU, on the collection, use, and disclosure of your information that we collect when you use our website (https://ninjatako.co.uk) (the “Service”). By accessing or using the Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective immediately upon posting on the Service, and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect

We will collect and process the following personal information about you:

• Personal Identification Information: Name, Email, Mobile, Date of Birth To identify and contact you for account creation, customer support, transaction confirmations, and legal compliance.
• Address Information: Shipping Address, Billing Address To deliver products and services, verify billing information, and handle transactions.
• Payment Information: Payment Info To securely process payments for purchases made through our Service.
• Profile Information: Profile Picture, Username To personalize your experience on our platform and facilitate user to user interactions.
• Transactional Information: Transaction History To maintain records of your purchases and provide customer support related to your transactions.
• Preference and Behavioural Information: Purchase Preferences, Behavioural Data (e.g., pages visited, time spent on site), Communication Preferences To understand your preferences and behaviour, enhance our services, and tailor marketing and communication efforts.
• Technical Information: Device Information, IP Address To ensure security, improve website functionality, and customize the user experience across different devices and locations.

How We Collect Your Information

We collect/receive information about you in the following manner:

• When a user fills up the registration form or otherwise submits personal information
• Interacts with the website
• Makes transactions or purchases
• Uses our customer support
• From public sources
• Through cookies and similar tracking technologies (refer to our Cookie Policy)
• Through our own native tracking pixels, including email tracking pixels

How We Use Your Information

We will use the information that we collect about you for the following purposes:

• Order Fulfillment: To process and deliver your orders, address information is shared with the store you transacted with for a short period to enable them to successfully dispatch your order. Once we are satisfied the order is complete, we remove the information from the seller.
• Account Management: Creating, managing, and maintaining user accounts.
• Transaction Processing: To process transactions and handle payment processing securely.
• Customer Support: Providing customer support and responding to inquiries or issues.
• Communications: Sending transaction related communications and updates.
• Service Improvement: Improving our services and website functionality.
• Personalization: Personalising content, experiences, and providing recommendations based on your preferences and behaviour.
• Marketing and Advertising: Conducting marketing and promotional activities, including targeted advertising.
• Event Management: Organizing and running events.
• Research and Feedback: Conducting research and collecting customer feedback for service enhancement.
• Security and Fraud Prevention: Ensuring security and preventing fraud.
• Administrative Purposes: Handling administrative information and internal business operations.
• Legal and Compliance: Managing compliance with legal obligations and handling dispute resolution.
• User Interaction: Facilitating user to user comments and interactions.
• Order Management: Managing and tracking customer orders.

If we want to use your information for any other purpose, we will ask you for consent and will use your information only upon receiving your consent and then, only for the purpose(s) for which consent was granted, unless we are required to do otherwise by law.

How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

• Ad service providers
• Analytics service providers
• Payment processors (e.g., Stripe)
• Shipping and logistics partners
• Marketing and promotional service providers
• Customer support service providers
• Business partners for joint marketing initiatives
• Other users (for user to user communications in the marketplace context)

Payment Processing: We use Stripe to process payments. Your banking details are not stored on our servers but are securely stored with Stripe. Stripe may collect and process information necessary for payment processing and payouts, including but not limited to name, address, date of birth, and IP address. For more information on how Stripe handles your data, please refer to Stripe's Privacy Policy.

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following purposes:

• To comply with applicable law, regulation, court order, or other legal process
• To enforce your agreements with us, including this Privacy Policy
• To respond to claims that your use of the Service violates any third party rights

If the Service or our company is merged or acquired by another company, your information will be one of the assets that are transferred to the new owner.

Retention Of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected as detailed in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your data to comply with our legal obligations, resolve disputes, and enforce our agreements.

• Account Information: If you terminate your account, we will retain your personal information for as long as required to comply with our legal and operational requirements. If your account has been involved in transactions, we will retain necessary information for accounting and compliance purposes for the duration required by applicable laws.
• Transaction Information: Data related to sales or purchases made on our marketplace will be retained for the duration required by law for financial reporting and auditing purposes.
• Legal Compliance: We may need to retain certain information for longer periods for record keeping/reporting in accordance with applicable law, or for other legitimate reasons such as enforcement of legal rights and fraud prevention.
• Anonymous Information: Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

You may request the deletion of your personal data, and we will comply with such requests in accordance with applicable laws and our data retention policies. Please note that we may retain certain information as required by law or for legitimate business purposes to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on the law that applies, you may have the right to access and rectify or erase your personal data, or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, lodge a complaint with a statutory authority, and such other rights as may be relevant under applicable laws. To exercise these rights, refer to the contact details at the end of this Privacy Policy. We will respond to your request in accordance with applicable law.

You may opt out of direct marketing communications or the profiling we carry out for marketing purposes through your account settings.

Please note that if you do not allow us to collect or process the required personal information or withdraw consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Data Storage and Transfers

Your information, including personal data, may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Our servers are currently located in the UK and USA, but this is subject to change as our infrastructure grows. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. We also use our own native tracking pixels, including email tracking pixels, to help us understand how our emails are being received and interacted with. Additionally, we monitor HTTP referrer traffic to identify the source of the traffic and where it comes from, which helps us with fraud detection and our marketing efforts. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. To learn more about how we use cookies and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security

The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. These measures include encryption, access controls, and secure storage of data. However, given the inherent risks, we cannot guarantee absolute security and, consequently, cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We encourage you to use strong passwords and to take other appropriate measures to protect your personal information.

Third Party Links & Use Of Your Information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Children

Our Service is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

Contact Details

If you have any queries or concerns about the processing of your information, you can contact us at NinjaTako, Unit 11 Lyndon Business Park, Farrier Road, Lincoln, England, LN6 3RU, email: [email protected]. We will address your concerns in accordance with applicable law.